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Frequently Asked Questions

All the information that you need with our answer to the frequest questions:

Check in is available up to 6pm. In case of need, after this time we can let you have an easy self check in.
Rooms are available by 2pm. Bags can be store with us from 9am to 6pm.

Rates showed in our web site are per room per day.

At the moment of the reservation we’ll ask you a guarantee, you’ll decide if you prefer to leave us your credit card details or if you prefer to make a bank transfer.
The payment of the stay will be done at your arrival. You’ll pay in advance only choosing the prepaid and not refundable rate.

Yes, we we accept Visa, Mastercard e American Express.

Of Course we offer a Free Wi-Fi to our guests. The Password will be provide at check-in

Yes, we have a deposit for bags free of charge that will be at your disposal on the arrival and departure day.

No, there aren’t. At your arrival we’ll give you the key card that you can keep with you during your stay and be completely independent.

You’ll find the information to reach us in Location

Palazzo dei Conti Residenza d'Epoca is located in a "Limited Traffic Zone" (ZTL).
We inform you that we have an agreement with GARAGE GIGLIO 200mt from our Palace. The garage fee is NOT included in the reservation and the price is 30€ per 24 h for normal cars (from 30€ to 40€ for SUV-VAN and luxury cars, also depending with the type of car).
The service can be requested by the hotel or directly by the guest at the Garage showing them the reservation with PALAZZO DEI CONTI.

The Garage will be in charge to communicate your car plate number to the Police dpt AFTER YOUR ENTRANCE IN THE ZTL.
Garage is open from 7.00am to midnight. There's no need to reserve in advance as this service is always available for our guests.
Pick up in front of our building is available with an extra fee of 5€.

ATTENTION:
To get into the city center PAY ATTENTION TO DO NOT ENTER THE YELLOW STREET RESERVED TO BUS/TAXI

Prices are per room per night and include:

  1. Air conditioning / Heating
  2. Buffet Breakfast served at the restaurant Konnubio (based in front of our Palace)
  3. Free Wi-Fi
  4. Satellite TV
  5. Luggage deposit
  6. Principal credit cards accepted
  7. Hair dryer
  8. Toiletries
  9. Mini-bar
  10. Safe
  11. NON SMOKING

The City Tax, equal to € 4,90 per person per night is not included in the price for the room.
This will be added to the bill for your room, and should be paid in cash on arrival.

We are sorry to inform you that dog /pets are not allowed.

We are sorry to inform you that all our rooms are No Smoking.

All children under 3 years stay free when sleeping in the parents' bed or in the cot available on request.

Cancellations and/or amendments are FREE OF CHARGE if requested under the terms specified during the Reservation, and have to be communicated by e-mail info@palazzodeiconti.com .

Further Information


Take a look at all the details and our conditions

Contact Us

Palazzo dei Conti
Via dei Conti, 5 - 50123 Florence (Italy)

+39 055 199 38442

E-mail

P.I. 06723020480

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